Customer Retention

Always be Connecting

The fastest way to grow your customers is not to lose them.

Remember that 96% of dissatisfied customers don’t complain, they just walk away and you never know why.

Find out why your customers want to leave in the first place!

Our customer retention and member engagement team ensure that you stay committed to existing customers while keeping up the flow of new acquisition.

Think about the benefit one call every 6 months could make to your customer base. Positive experiences create good-will, loyalty and brand advocates.

Outsourcing this activity enables you to switch your customer engagement onto auto-pilot while you concentrate on other areas of your organization.

SEND ENQUIRY

What we do:

  • Reduce Attrition
  • Courtesy Calls
  • Winback customers
  • Customer Nurturing
  • Survey
  • Promote Offers/Awareness
  • Customer Service
  • Market Intel
  • Obtain reasons for churn
  • Upselling
  • Re-signing
  • Message delivery
  • Events/New Products Promotion

Who we contact

  • New customers
  • Dormant customers
  • Inactive customers
  • Customers nearing end of contractual term
  • Active customers
  • Lost customers

Clients

They just love us

Services

Lead Generation

Get in the door with key decision-makers and spend more time selling.

Sales

Find the pain, empathize and then create the win/win.

Customer Retention

Know your customers, exceed their expectations and retain their loyalty.

Events Services

Find the best way to truly engage
your audience.

Customer Service

The #1 way an organization can improve customer retention is to listen.

Data Enrichment

Turn your database into an instrument of perpetual value.